For Shop Cell Block Legendz:
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
You must contact us before returning any products. We do not refund orders for buyer’s remorse and offer size exchanges. We provide apparel size guidelines in our product descriptions. We do not issue store credit or partial refunds.
Reasons for Returns:
• Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you.
• Unclaimed/Refused - Shipments that go unclaimed/refused are returned to us and you will be liable for reshipment costs once we have confirmed an updated address with you.
We do not refund orders for:
• Buyer’s remorse
• Customer decided they no longer want the item and/or changed their mind
• The item was ordered in error
• Merchandise is non-defective
• Incorrect size exchanges. We provide apparel size guidelines in our product descriptions
• Using our sole Cell Block Legendz discretion to decide that we refuse to accept a returned item or item exchange request for any or no reason
Where do I send approved returned products?
If you wish to return damaged or defective product(s), you must contact us first via email at [email protected] or phone at (877) 747-1077 in order for us to review your request for approval or denial. We require one or more unaltered clear and visible photos to be submitted via email for us to review the matter to determine if reshipment will begin. It is always best to include photo verification with your initial report to avoid delays. If we require a physical return of a product, we will provide you with a return address. In this case, you will need to include the order number, name, address, phone number, product name, and price. We do not accept any walk-ins at this time.
How do I report a problem with my order?
You can report problems with an order by emailing us at [email protected] or calling us at (877) 747-1077. We do not accept text, Skype, or social media, or other methods for reporting issues. We will need your name, address, phone number, the order number, product name, and price to review the issue.
What happens if my package isn’t delivered to me?
Courier errors such as lost or damaged in transit, postage due errors, or generally misrouted packages may be covered when any tracking provides no clear details or cause.
In rare cases that a parcel is marked as delivered by the courier, but you report that you have yet to receive it, we would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the delivery address. In some instances, it may be found that the delivery was made, but the package was left in an unexpected location at the delivery address.
If you are unable to locate the package, we may issue a reshipment in our sole discretion and have the order reshipped, but you are responsible for the cost of replacement and reshipping. We’re not able to assist you with filing any claims with shipping carriers.
We may in our sole discretion make at least one attempt to reach you by phone regarding unclaimed and undeliverable packages, packages returned to sender, and/or refused packages that are returned to us from a courier to determine how you would like to proceed and/or obtain an updated address if you wish to have the product reshipped at your expense. New shipping charges will be applied for orders that have been unclaimed, returned to sender, or had an incorrect address originally provided.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. We'll cover the costs of a same replacement order for you.
We will need a correct shipping address for any reshipment. We also recommend that the local post office for the delivery address is contacted to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you state you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
How are returns handled differently when comparing quality concerns or you changing your mind?
Any returns or problems that occur because of an error on our part will be handled at our expense. Cases where you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order. If the item is returned to us, someone from our team will make at least one attempt to contact you regarding the return. We will ship the return to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns may get donated to charity after 4 weeks.
What if a frame breaks during shipment?
We guarantee each product from the moment it leaves our shop to the point it is received by our customers. If any order arrives broken, damaged, incomplete, or wrong, we will reship their order to ensure they are satisfied with the product.
What if the I gave you an incorrect delivery or billing address for an order?
If the delivery or billing addresses were wrong, then you are totally held responsible. Usually, the package is returned to sender. However, the packages are sometimes not returned to the sender. In this case, you would have to process a new order to replace the original at your expense.
What if product(s) is/are damaged in the mail?
We ask for unaltered photo verification of the damaged goods sent to [email protected] with clear and visible damage and angles so that we can review them for replacement determination. If we approve your replacement request, then we'll gladly send a replacement at no cost to you.
(Disclaimer: Our Refunds & Exchanges policy is subject to change at any time and without notice. See our Terms and Conditions located at the bottom of our Cell Block Legendz website for additional information.)