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Who can purchase your products?

We sell Shop Cell Block Legendz products nationwide. However, we do not ship to Alaska, Hawaii, the Virgin Islands, and Puerto Rico.

Do you ship outside the U.S.?

No, we do not ship internationally. If this changes, we will notify you via our Frequently Asked Questions (FAQ) page. 

How much do you charge for shipping and delivery of your products?

We offer an upfront single flat shipping rate of $10.00 per order no matter how much or little product is ordered. This saves on shipping costs research time and money when multiple and/or heavier items are purchased. We also offer free shipping for orders over $100.00. Our website shipping rates are exclusively for Shop Cell Block Legendz products.

How will I know when my order has been accepted and processed?

We process orders upon receipt of a money order, verifiable institution or agency check, or cashier’s check. Your receipt of an electronic or other form of order confirmation does not mean we accept your order nor is it confirmation that we offer to sell to you. Cell Block Legendz reserves the right at any time after we receive your order to accept or decline it for any reason or to provide you with less than the quantity you ordered of any item. We strive to accept and process orders intended for shipment, delivery, and tracking, when possible, to our best abilities, via methods of delivery such as FedEx, UPS, DHL, and the United States Postal Service mail. 

Can I change or cancel an order that is already submitted?

We strongly suggest that you review your order before it's submitted. You can change an order at any time before it's submitted by deleting items from your shopping cart and re-adding the desired item(s). There is an unlimited option to delete and re-add items from and to your shopping cart before submitting an order. You cannot cancel or change an order once it is submitted on our site. You cannot cancel or change an order once it has been fulfilled, shipped, and/or delivered. See our Refunds & Exchanges policy at the bottom of our Home page for more information.

What if I have an issue placing my order on your Cell Block Legendz website?

Feel free to contact us Monday - Friday, between 10 am - 3 pm EST, or email us at [email protected], and well will gladly assist you.

What forms of payment do you accept for orders?

We accept Visa, MasterCard, American Express, Discover, and PayPal. There is no added surcharge from cell Block Legendz for making credit card purchases. Be sure to input your exact billing information (i.e. the address and phone number that your credit card bank has on file for you). Omitted or incorrect information can delay the processing of your order. Credit cards will be billed before the fulfillment of your order. 

We accept money orders, cashier’s checks, and verifiable agency and institution checks in U.S. Dollars only. We do not guarantee product availability by the time payment is received by us and funds clear. 

Will I be charged sales tax on my order?

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within New York State. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

How long will it take for me to receive my order?

Shop Cell Block Legendz apparel and non-apparel orders are generally fulfilled in 2-7 business days or less and shipped and delivered in 3-5 business days or less after fulfillment. However, due to inclement weather, pandemics, or unforeseen circumstances, deliveries may take two to four weeks or less. No orders are processed or shipped on holidays or weekends (Saturdays or Sundays) and orders that are shipped across the country can take longer. 

During the Christmas season or other special occasions, we encourage you to place orders well in advance to increase anticipated shipment and delivery arrival times. Keep in mind that providing us with omitted or incorrect order information such as an incorrect name, address, zip code, payment method, etc., may delay your order. You will need to ensure that you provide us with the correct order information for your to be accepted, processed, shipped, and delivered. 

If I order more than one product or order, will I receive my orders at the same time or in one shipment?

For a multiple-product Shop Cell Block Legendz order, we will make every attempt to ship everything contained in the order simultaneously. Separate shipping for some products may occur if they need to be packaged differently. Unavailable products at the time shipping occurs will be shipped once they become available. You will only be charged for the actual products shipped, plus any shipping charges that apply. You will only be charged for the shipping rate provided on your purchase receipt. The entirety of the shipping charge may be applied to the first product(s) shipped to you on a multiple shipment order. 

Do you accept returns or exchanges?

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received and approved by us for return. We do not issue a store credit or partial refunds. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. You must contact us before returning any products. 

Reasons for Returns:

• Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you.

• Unclaimed/Refused - Shipments that go unclaimed/refused are returned to us and you will be liable for reshipment costs once we have confirmed an updated address with you.

We do not refund orders for:

• Buyer’s remorse 

• The customer decided they no longer want the item and/or changed their mind

• The item was ordered in error

• Merchandise is non-defective

• Incorrect size exchanges. We provide apparel size guidelines in our product descriptions. 

• Using our sole Cell Block Legendz discretion to decide that we refuse to accept a returned item or item exchange request for any or no reason

Where do I send approved returned products?

If you wish to return damaged or defective product(s), you must contact us first via email at [email protected] or phone at (877) 747-1077 in order for us to review your request for approval or denial. We require one or more unaltered clear and visible photos to be submitted via email for us to review the matter to determine if reshipment will begin. It is always best to include photo verification with your initial report to avoid delays. If we require a physical return of a product, we will provide you with a return address. In this case, you will need to include the order number, name, address, phone number, product name, and price. We do not accept any walk-ins at this time.

(See our Refunds & Exchanges policy at the bottom of our website page for additional information)

What if one or more of your products are out of stock? Can I still get it/them on backorder?

No, we DO NOT have a Back Order policy! If an item is out of stock, you must wait until the item is back in stock to order.

Is there a limit on the number of items I can order from your Shop Cell Block Legendz store?

No, there is no limit to the number of items that can be ordered from our Shop Cell Block Legendz store. However, products may not be available if they are out of stock. Remember that we do not have a Back Order policy.   

Do you plan on expanding your product lines for your Shop Cell Block Legendz store?

Yes, we plan on expanding our product availability in the future for our Shop Cell Block Legendz store as they become available. 

Are there any products that you have discontinued?

Yes, some of the products that we have discontinued from selling include but are not limited to the Liberty Cotton Canvas Tote bags in all styles, red and navy blue and gray and navy blue Otto snapback hats, Men's Classic Tank Top - Gildan 2200 (colors: cardinal red, ash), Women's Classic T-Shirt - Gildan 2000L (color: sport grey), Bayside 3630 - Unstructured 6 Panel Made in the USA (Color: Stone), and other items. Feel free to call us at (877) 747-1077 if you have questions about discontinued items or before you place an order.